Booking Policy

Bad Weather or Resort Closure

If the resort is completely closed we will do our best to reschedule lessons where possible. Where this is not possible we will offer a refund. If the resort is open (or partly open) the lesson will go ahead as planned.

Ski Insurance

Skiing is a hazardous activity and you undertake it at your own risk. Full skiing insurance is strongly advised, as we cannot be held responsible for any injury, losses or accidents which occur during your lesson.

Safety

The instructors will choose the appropriate terrain for the level of skiers or boarders in their lessons. This may or may not be between the piste markers or off-piste if deemed appropriate by the instructor.

In some lessons and clinics your instructor might include some off-piste skiing away from the piste markers. Please ensure that you have adequate insurance to ski off-piste. In some off-piste-specific sessions you will be required to wear avalanche safety equipment. If you don’t have any we can advise you where you can hire it. We reserve the right to remove clients from these sessions if appropriate safety equipment is not used by the client.

Payment, refund and cancellation

Payment is required in full at the time of booking (unless otherwise arranged). In the event of cancellation by you for whatever reason, reimbursement will be calculated as follows:

  • more than 28 days: refunded 70% of lesson price;
  • 11 – 27 days: refunded 50% of lesson price;
  • 10 days or less: no refund.

We are always sorry if you cannot make the lessons that you have booked; but if you are unable to attend on the day, we will not issue a refund for the missed lesson or reschedule. We are happy to provide a letter for your insurance company in this instance.

If for any reason you are not happy with the lesson or service provided please let us know at the earliest opportunity to enable us to deal with your feedback effectively.